Shipping Policy
At Jagas Medicadenta Corporation, we aim to ensure that your orders are delivered safely, efficiently, and in good condition. Our shipping process is designed to accommodate both small dental instruments and large dental equipment.
Order Processing
Orders are processed after payment confirmation or approval of payment arrangements.
Processing times may vary depending on:
- Product availability
- Order volume
- Equipment preparation requirements
Standard processing excludes weekends and holidays.
For pre-ordered or customized equipment, additional lead time may be required. Our team will communicate estimated delivery timelines upon order confirmation.
Shipping Methods
Jagas Medicadenta Corporation ships products through accredited forwarder and logistics partners.
Large equipment such as:
- Dental Chairs
- X-Ray Imaging Systems
- Compressors
- Sterilization Units
may be scheduled for delivery through our designated branch network or partner forwarders, especially for areas outside the main branch coverage.
Once your order has been dispatched, tracking information will be provided when available.
Shipping and Installation
Shipping and installation costs are calculated based on:
- Delivery location
- Equipment size and type
- Distance from the selected Jagas branch
Customers are responsible for providing accurate delivery information, including:
- Complete delivery address
- Contact person and phone number
- Any required delivery permits for restricted areas
Site Preparation for Equipment Installation
For large equipment installation, the client must ensure the installation site is properly prepared prior to delivery.
The installation area must have:
- Reliable electrical supply
- Water connection (if required)
- Compressed air supply for dental delivery systems
- Adequate space for equipment installation
Failure to prepare the installation area may result in delivery delays or additional service charges.
Delivery and Product Inspection
All products are carefully prepared before shipment.
Upon delivery or installation, customers must inspect the equipment immediately.
If damage is discovered:
- Note the damage clearly on the delivery receipt before signing.
- Notify Jagas Medicadenta Corporation within 48 hours of delivery.
- Provide photos of the packaging and damaged items when applicable.
Failure to report damage within the specified timeframe may affect our ability to process replacement or claims.
Rescheduling of Delivery
If delivery needs to be rescheduled, customers must notify Jagas Medicadenta Corporation at least one day prior to the scheduled delivery date.
Late rescheduling requests may result in additional logistics fees or delivery delays.
Returns & Exchanges
Due to the nature of dental equipment and specialized medical products, all sales are considered final.
However, returns or exchanges may be considered in the following situations:
- The item received is incorrect
- The product arrived damaged during shipping
- The product has a verified manufacturing defect
Requests for return or exchange must be reported within 48 hours of delivery.
Our technical team will evaluate the concern and determine the appropriate resolution.
Warranty Support
If issues arise after installation or during use, customers are encouraged to contact Jagas Medicadenta Corporation for technical support or service assistance.
Most dental equipment includes manufacturer or company warranty coverage, subject to the terms indicated in the warranty card provided with the product.
Service and Maintenance
Jagas Medicadenta Corporation offers professional after-sales support, including:
- Preventive maintenance
- Equipment repair
- Dental chair reconditioning
- Calibration services
- Installation and transfer services
Service fees may apply for equipment outside warranty coverage.
Contact for Shipping and Service Concerns
For shipping inquiries, installation scheduling, or service requests, please contact:
Jagas Medicadenta Corporation
Phone: 0917-899-9431
Email: jagasdental@gmail.com
Website: jagasdental.com
Our service team aims to respond to inquiries within 24–48 hours, depending on location and service availability.